Terms & Conditions

Making a Purchase

Making a purchase could not be easier, just browse our shop, and click on any items that you wish to buy and put them in your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy your order.

If you do not wish to enter payment details online you can print and post your order with accompanying cheque, or telephone us on 0800 069 9657 with your payment details. If you do not have a credit card or are unable to use this facility, you can print off your order and send this with accompanying payment. Your order will be sent to you upon receipt of payment.

In order to safeguard your security, your payment details will not be saved on our system. Therefore, you will be required to re-enter your payment details on subsequent visits to our site. However, we will keep the required information to a minimum in order to save you time. Existing customers will also have the facility to access their account and repeat previous orders. Once your order has been accepted, you will receive a confirmation email, please keep this for your records.

Delivery Schedule

Most orders are delivered within 2-4 working days (UK mainland), subject to any reasons outside of our control. Our aim is to dispatch your order within 24 hours of receipt, during times of peak demand dispatch may take a little longer. If for any reason we are unable to ship any particular items we will contact you by email.

Delivery Costs

Returns

We offer a full 30 day money back guarantee if, in the unlikely event that you are unhappy with your purchase.

For a refund, please email your request for a refund to info@chawtons.co.uk and return the goods clearly stating you would like a refund. On receipt of the returned goods we will reimburse the full value of the goods and the original delivery costs (if any) directly to your credit/debit card. The cost of returning the goods to Chawtons UK Limited for refund is the responsibility of the customer.

For an exchange, please email your request for exchange to info@chawtons.co.uk within 7 days and return the goods clearly stating you would like an exchange. On receipt of the goods we will arrange replacement with no additional delivery costs. The cost of returning the goods to Chawtons UK Limited for refund is the responsibility of the customer.

Privacy

Chawtons UK Limited are committed to protecting your privacy and all storage of information complies with the UK Data Protection Act.
The information that we collect is limited to what we require to process your order accurately and we do not disclose information to Third Parties.
We will only contact you via email if you have signed up for the Chawtons Newsletter or to advise you of any promotions, new products, special offers, etc. If you wish to be removed from our mailing list please email info@chawtons.co.uk and ask for your details to be removed from our mailing list.

Security

Ordering online with Chawtons UK Limited is totally safe. All payment information is encrypted to ensure your data is only available to parties authorised to read the data you submit.

Tax Charges

All quoted prices include VAT where applicable are currently at the old rate of 17.5%
Chawtons UK Limited is not responsible for any local import duties on export orders.

Company Details

Company Registration Number - 6720680
VAT Number - GB943 0739 21
Registered Office:
Chawtons UK Limited
Trinity House
3 Bullace Lane
Dartford
Kent
DA1 1BB