Returns & Refund Policy
Should you wish to cancel your order after purchasing then you should email us at firstname.lastname@example.org as soon as possible after placing your order. If your order has not yet been dispatched or processed you will receive a refund of the full amount for the purchase and delivery charge back on the credit or debit card used for the purchase. If, however, your order has already been dispatched then you may still cancel your order but you will be liable for the delivery charge and any other charges imposed by the courier or postal service or incurred by Bellava Ltd (trading under Chawtons Aromatherapy).
If you change your mind or are unhappy for any reason with the products you have received you should email us within 7 days of delivery giving us your account number/order information. You MUST wait for confirmation from Bellava Limited before attempting to return any items as the return address may be different to the main Bellava Limited address. Delivery charges will not be included in any refund unless specifically agreed by us and cost of return postage of the items will always be the responsibility of the purchaser. Items to be returned should be in the same condition as when they were dispatched and should not have been used and be in a saleable condition.
What if an item is faulty?
We pride ourselves in our secure packaging but in the unlikely event of goods arriving in a damaged condition you must advise us by email within two days of delivery. Delivery charges will not be included in any refund unless specifically agreed by us.
We recommend you always obtain proof of postage when returning any item as we cannot be held responsible for any items lost in the post. Your statutory rights are not affected.